A first glance at Teamviewer Quicksupport for W10 Mobile

By YellowOnline on Tuesday 23 August 2016 20:44 - Comments (5)
Category: Windows, Views: 3.044

It bothered me a long time that I could take control of my computer with my phone but not the other way round; and that Android users could get support on their mobile devices but Windows users not.

Software-update: TeamViewer 11.0.65280 changed that: you can now also remote control Windows 10 Mobile devices - even though it seems to be still in a preview (read: beta) status.

I don't expect many problems though, because contrarily to Android, Windows hardware in mobile devices is pretty homogeneous.

But let's have a look.




First of all, if you have a real hardware firewall, you need to let it through. The desktop version does its stuff over 80/tcp or 443/tcp and therefore rarely runs into trouble - except if you don't allow http(s) in your company, but that's very uncommon. The phone version uses port 5938, not only for this client but also for the one that takes control.

In my firewall (Sophos UTM) I created a rule allowing internal networks to access the internet from 59500:59599/tcp to 5938/tcp.

https://tweakers.net/ext/f/Y9wpppR7ZRyVMOVqaQWWMUii/full.png

To the Store. Teamviewer QuickSupport Preview it's called.

https://tweakers.net/ext/f/D8xDYjB5r08nADxKkJP8KN1l/full.png

After installation, we have the usual screen.

https://tweakers.net/ext/f/de68dRVzEEugWt2xshNbh134/full.png

If you see an ID 0, like in this screenshot, you have no network connection or your firewall is blocking the port (which was the case here).

We can connect from a TeamViewer client, but just like in the Android version, there seems to be no unattended mode or pre-generated password. The user needs to grant access explicitly and actively.

https://tweakers.net/ext/f/JbkNLGfm9u7kozHbfBKqwHKE/full.png

But once the connection is made, it does what it should do.

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The only bad news for now is that it disconnected several times and I could no longer connect to the device (... this is why for now the last picture is missing :+ It disconnected before I took a screenshot). Perhaps this is a problem on the Teamviewer side because there are more connection requests than expected. In the days to come I expect it to work out perfectly fine though.

Volgende: A list of qualitative delivery services in Berlin-Neuk÷lln 09-'16 A list of qualitative delivery services in Berlin-Neuk÷lln
Volgende: Parsing Sophos Web Filtering logs 07-'16 Parsing Sophos Web Filtering logs

Comments


By Tweakers user JT, Thursday 25 August 2016 11:39

Leuk dat je het test. Ik kan hier alleen geen kaas van maken :P
First of all, if you have a real hardware, you need to let it through.

By Tweakers user YellowOnline, Thursday 25 August 2016 12:04

JT wrote on Thursday 25 August 2016 @ 11:39:
Leuk dat je het test. Ik kan hier alleen geen kaas van maken :P

[...]
Oei, daar ontbrak een woordje: "a real hardware firewall"

By Tweakers user Hkuit, Friday 26 August 2016 09:23

I don't expect many problems though, because contrarily to Android, Windows hardware in mobile devices is pretty heterogeneous

Bedoel je niet juist "homogeneous"? Android is toch veel meer een ratjetoe?

By Tweakers user YellowOnline, Friday 26 August 2016 09:24

Hkuit wrote on Friday 26 August 2016 @ 09:23:
I don't expect many problems though, because contrarily to Android, Windows hardware in mobile devices is pretty heterogeneous

Bedoel je niet juist "homogeneous"? Android is toch veel meer een ratjetoe?
Klopt - ik was moe denk ik. Moet ik zoveel blogs over seks geschreven hebben om hetero- en homo- door elkaar te gooien :')

By Tweakers user i-chat, Friday 26 August 2016 20:40

quicksupport de leukste bullshit app die nie werkt (op android 5.1 en 6.0 ) toestellen huawei p8 / moto g4 (13) honor 5x

Comments are closed